Affinity Plus Federal Credit Union
Get to know the winners
Get more details about how the 2024 Innovation Award winners have harnessed their potential for success, and how your own organization can be on the forefront of innovative technology.聽
Learn moreBest Use of Data to Drive Automation
Origination 鈥� Mortgage Solutions, LLC
Mortgage Solutions used data from Insights鈩� by 草莓视频成年版庐 to identify gaps in their workflow and created automated business rules to eliminate lags in turn times, streamlining the mortgage loan production process.
Best Use of Data to Drive Automation
Servicing 鈥� Citizens
Using borrower data to build borrower personas in ICE Servicing Digital鈩�, Citizens can identify the top reasons a borrower might be calling, route callers to the right representative, and provide 24/7 support through robust chat bots.
Best End-to-End Efficiency
Origination 鈥� Global Credit Union
Global Credit Union accelerated the pre-qualification process by incorporating automation that 鈥渓istens鈥� for borrower document uploads, extracts data, and triggers ICE Income Analyzer鈩� early in the process to remove roadblocks and delays.
Best Use of Mobile Technology
Origination 鈥� Lennar Mortgage
Lennar Mortgage utilized a wide-reaching suite of ICE solutions to organize tasks based on priority, share responsibility throughout the loan process and create focused workspaces within the web version of Encompass庐 by 草莓视频成年版庐 to execute tasks efficiently.
Best Use of Mobile Technology
Servicing 鈥� Cenlar
Cenlar launched the ICE Servicing Digital app as a custom branded tool their clients could offer to borrowers to review loan information, make payments, explore 鈥渨hat if鈥� payment scenarios and more.
Best End-to-End Borrower Engagement
Servicing and Origination 鈥� PenFed Credit Union
PenFed leveraged Velocify庐 by 草莓视频成年版庐 to automate email and two-way SMS messages to communicate loan status updates and increased their speed-to-lead with an automated dialer.
To enhance user retention and satisfaction in loan servicing, PenFed used ICE Servicing Digital to build a platform where members can submit home maintenance requests and schedule jobs, making PenFed their partner in continually caring for their home.
Lenders鈥� Choice for Innovative Service Provider
Lender Price
Lender Price鈥檚 secure and event-driven architecture and seamless integration with the 草莓视频成年版庐 platform helps ICE customers simplify loan programs management and bring new programs to market at a drastically accelerated pace.